If WABCO Toolbox won't let you register, or you can't open the registration module, this is a problem we have logged 7 times. The recorded fix is short, so this post is short on purpose. We would rather give you the two steps that were actually recorded than pad this out with guesses.
Symptoms
- Can't register WABCO Toolbox.
- Can't open the registration module.
Our notes do not record a cause for this error, so we are not going to invent one.
If you are setting up WABCO on a shop laptop, the product this post supports is our WABCO Toolbox Plus software. For a related WABCO topic already on the site, see how to activate WABCO Toolbox ECAS.
Step-by-step fix
Per WABCO, as recorded in our notes:
- Delete the IDSC folder in C:\ProgramData.
- Try registering / opening the registration module again.
If that didn't work
The recorded next step is to contact Snap-on Toolbox support for a Toolbox registration reset; our notes record that they reset it instantly. We have left the support phone number out of this post on purpose — DDE posts use the contact form or email, not phone numbers. If you bought your setup from us and are stuck at this step, use the contact form or email on this site and tell us that deleting the IDSC folder did not clear the registration error.
No other fix steps were recorded for KF-047.
FAQ
What folder do I delete for a WABCO Toolbox registration error?
The IDSC folder in C:\ProgramData, per the fix recorded in our notes.
What if deleting the IDSC folder doesn't work?
Our notes record contacting Snap-on Toolbox support for a Toolbox registration reset, and record that they reset it instantly.
Why is this post so short?
Because the recorded fix is two steps. We have seen this 7 times, but our notes do not record extra menu paths or causes, so we did not add any.